Customer Charter

Built for OEMs. Built to last.
At Brown GearTech, we do more than manufacture industrial gearboxes and motors. We keep your production lines, your supply chains, and your reputation moving.
For over 50 years, we’ve been the gearbox design and supply partner trusted by OEMs across the UK and beyond. Our promise is simple: we deliver dependable, precision-engineered solutions and we stand behind them for the long term.
How we work with OEMs
We understand the stakes. When an assembly line, critical asset, or customer order depends on a gearbox or motor, downtime isn’t an option. That’s why we commit to:
- Direct expertise: You’ll always speak to engineers who understand your application and your urgency.
 - Partnership, not transactions: We work alongside your design, engineering, and procurement teams to deliver solutions that fit, now and in the future.
 - Scalable supply: Whether you need one-off prototypes or repeat-build production, we can hold stock, support call-offs, and deliver to schedule.
 - Precision and traceability: Every component is built, tested, and documented to the highest standards in our UK facility.
 
Our response & delivery promise
- Fast acknowledgement: We’ll respond to your enquiry within one working day.
 - On-time delivery: Standard lead times within four weeks, with expedited builds and urgent dispatch available when it matters most.
 - Proactive communication: You’ll never be left guessing. If something changes, you’ll know immediately.
 - Emergency support: When downtime threatens, we prioritise and fast-track solutions.
 
Support that goes the distance
- Legacy continuity: Still using a Brown gearbox from the 1980s? We can still support it. Our archive drawings and decades of expertise ensure long-term serviceability.
 - Custom engineering: From bespoke gearbox designs to integrated motor solutions, we help you innovate and solve problems without compromise.
 - Lifecycle partnership: We don’t just ship products. We stay with you for the full lifecycle — design, installation, service, and beyond.
 
What we stand for
- Responsive: We act fast, because your deadlines matter.
 - Precise: We get it right, because small errors create big risks.
 - Quality-driven: We engineer for endurance, not shortcuts.
 - Unfailingly reliable: Products and people you can depend on.
 
If something goes wrong
We aim to get it right the first time. But if an issue arises:
- We acknowledge and act quickly
 - We communicate openly while resolving it
 - We make it right, fairly and without delay
 
What we ask from you
Great partnerships are two-way. To deliver the best results, we ask that you:
- Share clear specifications and operating requirements early
 - Alert us to project deadlines or risks so we can prioritise accordingly
 - Keep communication open — our engineers welcome questions, feedback, and technical discussions
 
Our commitment
We will:
- Treat every project like it matters, because it does
 - Provide direct, expert support at every stage
 - Deliver quality products on time, every time
 - Remain accountable, available, and committed for the long haul
 
Brown GearTech — your OEM industrial gearbox design and supply partner.
Keeping UK industry moving — faster, longer, smarter.
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